PAMPA Pediatrics | Pediatricians in North Atlanta logo for print

Marietta / East Cobb
2155 Post Oak Tritt Rd
Suite 100
Marietta, GA 30062
Phone: 770-973-4700

Roswell / Alpharetta
11755 Pointe Pl
Suite C
Roswell, GA 30076
Phone: 770-740-0601

Woodstock / Towne Lake
100 Stone Forest Dr
Suite 300
Woodstock, GA 30189
Phone: 770-517-6804

Marietta/East Cobb 770-973-4700

Roswell/Alpharetta 770-740-0601

Woodstock/Towne Lake 770-517-6804

Fees & Policies

Pediatrics and Adolescent Medicine, P.A. encourages our patients' parents or guardians to become familiar with PAMPA's office policies by reading them and asking questions. It's important to understand the policies which our practice will follow when providing care for your family.

Emergencies

If an urgent situation should arise during regular office hours, please call our office and someone will help you immediately. If an urgent situation should arise after hours, call any of our regular office numbers and your call will be forwarded to a Pediatric Nurse-on-Call. The nurse will return your call within one hour or, if necessary, will contact a physician to return your call. For emergencies that do not permit such call back time, dial 911 and get immediate help.

Saturday Urgent Care Hours

Our Marietta / East Cobb office is open on Saturdays for your convenience. Saturday hours are 8:00 a.m. to 11:00 a.m., and patients are seen by appointment only. Routine requests for future appointments and medication refills are handled Monday through Friday. However, parents may preschedule well-visits on Saturday and call the same day to schedule appointments for sick patients.

Please note that Saturday office charges are more than weekday charges.

Prescriptions and Refills

Prescriptions and refills for medications are issued weekdays during office hours, except in emergency situations. For a routine prescription refill, please contact your pharmacy, and, if necessary, the pharmacist will call our office. For a refill of chronic or controlled medications, we ask that you give the office ten days notice to allow your doctor an opportunity to review your child's health record. Always have prescription and pharmacy numbers on hand when requesting refills. Please let us know if the patient is allergic to any medications.

Divorce, Separation, and Custody Agreements

At Pediatrics & Adolescent Medicine, we understand that issues related to divorce are very difficult for the entire family. However, we will not be party to custodial, separation or financial disputes relating to individuals with regard to minor children to whom services are provided. All co-pays, co-insurance, and deductibles will be collected at the time of service from the individual accompanying the child at the visit. Both parents have access to the minor child’s medical records unless we are provided with a copy of a court order that mandates otherwise. We maintain that divorce, separation, and custody agreements should not enter into the medical care of a child; such matters should remain between the parents.

Fees

Managed Care (HMO, PPO, POS, etc.) patients must present their plan identification cards when registering for each office visit. Copays and charges for non-covered services must be paid at each visit.

For patients not covered by insurance in which PAMPA participates, we require complete payment for our services at the time of the office visit. Reimbursement may be obtained from your insurer. At the time of your office visit, you will receive a charge slip which explains in detail the charges incurred. Your charge slip is accepted by most insurance companies as the "physician's statement" when you submit your claim to them. We understand that this may be difficult for families at times; therefore, our patient account representatives will be happy to discuss payment arrangements with you.

We accept cash, personal checks, Discover, MasterCard, and Visa.

Administrative Service Fee

In order to cover services such as vaccine records, long distance calls, school excuses, F.M.L.A. forms, insurance applications, computer generated account reports, completion of camp, school and physical forms, etc.,our practice finds it necessary to charge an annual Administrative Service Fee of $18 per patient. This annual fee is intended to cover the cost of certain administrative services we may provide which are not covered by your insurance.

Telephone Call Charge Policy

Your doctor or NP reviews your child's medical record as needed to answer your questions. Minor issues and routine health questions are handled free of charge.

However, for significant issues involving chronic medications or complicated home or school problems, your doctor or designated nurse may make an occasional charge. Additional time and expertise are necessary to review your child's complex health records to plan for further care. Special billing codes on our office statement will explain these charges to your insurer, although not all insurers reimburse for these services.

Smoking

Our office is a smoke-free environment. We ask that you do not smoke on the premises.